Well, this is one of the common issues Google Assistant users have to face when Google Home stops responding to their voice commands. Thankfully, there are solutions; when your Mini or Google Home not responding or answering your questions, you can try some quick fixes.
The unresponsiveness of Google Home is primarily occurred due to intermittent power supply. So first you need to check whether a Google Home or Mini is powered on and plugged into a wall socket.
Apart from this, there are a few checkpoints you need to consider before you move onto our list of solutions to fix unresponsive Google Home or Mini.
Check the microphone: On your Google Home, touch the microphone mute button on the back; your Google Assistant will tell if the microphone is silent/muted or not.
On Google Home Mini, toggle the mic switch on the side of the device. The assistant will speak if the microphone is muted or silent.
When you speak “OK Google” or “Hey Google”, the LED dot ring on Google Home top spins or blinks. Sometimes, Google Home is not responding OK Google or Hey Google.
If Google Assistant gives answers to other questions (and not the one you asked), you should ask your question in another manner.
After following the above checklist, you can now perform the below-mentioned solutions to fix your Google Home or Mini when it fails to respond to your voice commands.
Google Home Mini or Google Home Not Responding: Check the Solutions
If your Google Home or Mini doesn’t reply even after performing initial troubleshooting, you can go for some detailed solutions given below.
1. Reboot Google Home
When your Google Home is down, the first thing that comes to your mind is to reboot. You are right; a simple reboot can fix some petty issues you are facing in your Google Home or Mini.
To reboot your Google Home device, simply unplug the power cable from the back of your device, and after a couple of seconds, reconnect the same cable.
2. Check that Google Home recognizes the hotword
When you speak the hotword – OK Google or Hey Google – an LED dot ring spins or blinks on the top of your Google Home; this indicates that your wake word is heard. If the ring doesn’t appear, your Google Home doesn’t listen to your commands.
3. Check that Google Home has understood your question
First, ask your Google Assistant the question again. Then, say, “OK Google”, repeat the question; this will ensure that Google Home listened to your question properly.
If your Assistant still fails to understand or recognize your question, try to speak in low volume or ask another question.
4. Check Network Connections
Many users have complained about network connection issues on their Google Home devices. It happens; your Home may lose Wi-fi connection.
Check this guide on what you need to do when Wi-Fi disconnecting from Google Home devices.
5. Check Home and Work Locations
When you ask your Google Home for weather or traffic updates, the device needs your location. When you bring your Google Home to the office, you change location; but when you come home with the device, you may forget to change the location.
This can create a problem for Home to identify your current location. At this, you need to add, change, and remove home and work locations on your Google Home.
6. Factory Reset your Google Home
Factory Data Reset (FDR) can fix many issues on your Google Home. Note that you cannot perform this action through voice commands. Check our guide to Factory Reset your Google Home.
7. Advanced troubleshooting
If the Google Assistant still not responding, you can submit a voice feedback report.
Just speak “Send Feedback.” Your Google Home will record your message and send the feedback once you explain the issue elaborately.
Wait until Google Home confirms that your feedback was submitted. Once your feedback is registered or submitted, Home will say: “Thanks, all feedback helps” or something similar.
While recording your message with the description of a problem, you can include the words ‘No answer’ supported with a precise question your Home was not responding to. You must include the words “no answer” in your description of the problem.
If Nothing works,
Need more help? You can contact Google Home expert at 1-855-971-9121.
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