Google Play Music was released in 2011 in a select few countries, and still the app is available in 64 nations across the world. While the music lovers go gaga over the huge collection of songs and albums, it is noteworthy that Google Play Music has recently stopped for some reason. Users cited the 7.9 version update of Google Play Music; on other hand, people also hold other reasons responsible for the issue of Google Play Music has stopped.
When Google Play Music has stopped working, you cannot blame a single thing as there can be multiple reasons responsible for Google Play Music issue. There are some app developers who believe that after the release of update to support notification channels in Android O, Google Play Music began to throw tantrums. To support this argument, many users were said to have face the issue of Google Play Music crashing. For whatsoever reason, it is a fact that Google Play Music crashes and now you need to fix the issue.
How to Fix ‘Unfortunately, Google Play Music Has Stopped’ Issue on Android
Fix #1: Turn off Bluetooth
Given that most users keep Bluetooth on, it is hard to follow this fix. But it has been noticed that Google Play Music is more likely to crash when Bluetooth is enabled. We know this will stop you from listening to your favourite music on Bluetooth speakers, but to save the source, you should turn off Bluetooth.
Step #1: Open Settings app on your Android phone or tablet. Alternatively, you can swipe down quick setting shade.
Step #2: Next, tap on Bluetooth and toggle the Bluetooth OFF.
Step #3: Now enjoy the Google Play Music on your phone.
Fix #2: Google Play Music Update
Users have noticed that Google Play Music crashing error appears once they update to the latest version of this music app. Following countless complaints from different parts of the world, Google began to work to solve ‘Google Play Music has stopped’ issue. Users need to keep checking update of the app. To check the update, you can follow the steps given below.
Step #1: Launch Google Play Store and tap on Hamburger icon (three horizontal lines).
Step #2: Now you need to tap on My apps & games.
Step #3: There you may see Google Play Music update in the pending updates. Next, you need to tap on Update button of Google Play Music.
Fix #3: Clear Cache and Data
Since Android is an open source, users like to browse and download a lot of content on their Android devices. This results into a pile of cache and data, which need to clear. As a smart Android user, you need to perform frequent spring cleaning of your mobile; this includes clearing cache and date on Android phone.
Step #1: Open Google Play Music on Android phone/tablet.
Step #2: Launch Menu by tapping on Hamburger icon from the top left corner.
Step #3: Now tap on Settings.
Step #4: Next, you need to scroll down and tap on ‘Clear cache’ option.
After a few seconds, reopen the Google Play Music once the cache is cleared from the app. Alternatively, you can clear cache on Google Play Music by going to Settings→ Apps→ Google Play Music and then tap on clear cache button.
Fix #4: Factory Data Reset
Factory Data reset is normally your last resort when all solutions fail to deliver any solid result. Before you go ahead, note that Factory Data reset will remove everything from your Android device, and hence, you should take a backup of your phone data.
Step #1: Open Settings on Android phone/tablet.
Step #2: Swipe down and tap on Backup and Reset.
Step #3: Next, tap on Factory data reset option.
Step #4: Finally, tap on RESET PHONE button.
Once your phone is Factory Data reset, restore the backup and then download the latest version of Google Play Music. Above solutions should work in favour and ‘Google Play Music has stopped’ error should be resolved.
A couple of months back, Android users have also experienced similar issue in Google Play Services. If you ever face ‘Google Play Services has stopped’ error in future, you can solve the issue easily.