For all your iOS and Mac issues, we present solutions. But some problems are beyond the bloggers’ reach, and you have to book an appointment with Apple Support for help. If your device has hardware issues, you have to contact Apple Support for iPhone, iPad, Mac, Apple Watch or Apple TV.
Primarily, there are many solutions you can find around; first and foremost, check instructions presented by your iPhone, iPad, Mac, or Apple Watch. Next, you can use our HOW-TO section, and finally, you can make an genius bar appointment to Apple Store in the last resort. There are four ways to get in touch with Apple Support. Check the quick links below.
How to Contact Apple Support for iPhone, iPad, Mac, Apple Watch or Apple TV
Table of Contents
- How to Use Apple Support App on your iPhone or iPad
- How to Use Help App on Mac
- How to Get in touch with Apple Support Via Twitter
- How to Chat or Call Apple Support from iPhone and iPad
- How to Book Genius Bar Appointment to an Apple Store
How to Use Apple Support App on iPhone or iPad
Your first troubleshooting trip begins with Apple Support app on your working iPhone or iPad. If you have not downloaded this app yet, you should quickly install Support app on your device and log in with your Apple ID. You will get support portal for all devices registered to your Apple ID. You can also see some featured articles that help you solve multiple issues.
Check the list of countries, where the app is available. Do you belong to one of the below-mentioned countries?
- Hong Kong
- United Arab Emirates
- United Kingdom
- United States
Step #1: After installation, open the app and tap on your iOS devices to launch its support portal.
Step #2: In support portal, you can find for a particular issue or simply explore general troubleshooting topics to get solutions of your issue.
Step #3: If the solution given by Apple’s knowledge bank doesn’t help, you can talk to an Apple Support representative on phone then and there. Or you can use chat option to solve the query. For hardware issue, you can fix a Genius Bar appointment.
How to Use Help App on Mac
For any query regarding your Mac, you can use Help from the menu bar of your Mac. You need to enter your query by typing and the Help feature will provide you with necessary information.
Step #1: From the Menu bar on the top of your Mac screen, click Help.
Step #2: Here, you need to enter your query; for example, ‘Installing apps’ or ‘Add new user account’.
Note: If your Finder is activated (simply click on desktop screen), you will find options like ‘What’s new in macOS, New to Mac, and Get to Know your Mac’, for further help.
Step #3: Choose a search result from the list.
Step #4: Next, you need to click on a link that nearly fulfils solution; this will launch a particular app or program regarding your issue.
Check Some Important Points about Help Program on Mac
You can get Help program quickly by using Mac keyboard shortcut “command-shift-/.
Mac’s Help program presents results based on the app you are using. If you are in Safari, the Help will display results for help with Safari. Similarly, if you have selected Finder, you will be shown results for Finder.
When you use a command for a program to search for help, you can take the mouse arrow over menu results. You can see an arrow on the right of where you will find it in the app’s menu.
How to Get in Touch With Apple Support Via Twitter
Many users find the Mac Help or iOS Support app complicated (even as the user-interface is not so complex). In this case, you can chat with Apple Support.
Apple’s Twitter handle gives you support for some basic issues; however, this will be a 180-character solution for how-to. Check Apple’s @AppleSupport Twitter handle. The tech giant regularly tweets about new features on iOS, macOS, watchOS, and tvOS.
How to Chat or Call Apple Support from iPhone and iPad
If you are comfortable with your tongue (I am quite introvert, therefore I don’t use this solution), you can speak to any Apple support technician either online or on phone.
Step #1: Open Apple Support page or Apple Support app.
Step #2: Click on the device you want to ask solution for.
Step #3: You will be landed on the page that reads: What’s happening with your ‘device’? You need to choose the topic under which your problem falls. You can also type the query in the ‘search topics’ field.
Step #4: For every main issue, Apple provides you sub-topics and you need to select one that troubles you.
Step #5: “How would you like to get help?” On this screen, you will be provided options like Chat, Talk to Apple Support Now, and Bring in for Repair. Here, you need to select one option.
Based on the selection of options, Apple will provide you satisfactory support.
If you select Chat or Talk to Apple Support Now, be prepared with serial number, IMEI or MEID of your device.
In case you select Bring in for Repair, you need to enter your Apple ID and password in the screen that follows.
How to Book a Genius Bar Appointment at an Apple Store
For many users, chatting or talking is not comfortable, especially when they have hardware problems with their devices. In this situation, you need to take your Mac, iPhone, iPad or Apple Watch to the Apple Store for repairs. You can easily schedule an appointment at a Genius Bar.
Step #1: Open Apple Support page or launch Apple Support app.
Step #2: Again, you need to choose the device you want to fix.
Step #3: Click on the category from the eight boxes available on screen. You can also type your query in ‘Search topics’.
Step #4: Select a sub-topic from the list of ten.
Step #5: When you are provided three options viz. Chat, Talk to Apple Support Now, and Bring in for Repair, you need to choose the last one, i.e. Bring in for Repair.
Step #6: Type in your Apple ID and password.
Step #7: Choose a location and click on Go button.
You will see a list of Apple Stores or Apple authorized store with ‘Availability’ and ‘Distance’.
Step #8: Choose an Apple Store near you.
Step #9: Finally, select a date and time.
You just have to reach the store at the scheduled time and date.
Is this tutorial helpful for you? Share your feedback with us on Facebook, Twitter and Google Plus. How’s your experience with Apple Support Genius Bar? You can write your experience in the Comments section below.