FaceTime users frequently run into troubles on their iPhone and iPad. Sometimes they receive FaceTime Activation error and quite often, the ‘Apple FaceTime down’ is the complaints from iOS users.
The bottom line is FaceTime not working on iPhone or iPad in iOS 11 is a prevalent issue. One of the major issues is that users can’t make or receive FaceTime calls for certain contacts.
Moreover, there are some other minor issues. In this information, we will deal with almost all issues and try to fix FaceTime problems. There are some basic solutions to the FaceTime errors on your iPhone or iPad.
How to Fix FaceTime Not Working on iPhone or iPad Running iOS 11
Check Apple’s FaceTime Server
It is quite easy to blame your mobile carrier or Wi-fi internet when FaceTime is not working. But sometimes the real problem lies with FaceTime server of Apple.
And therefore, you need to check if the Apple FaceTime server is up or down. Visit this System Status page link and check the FaceTime server status.
Mobile Carrier FaceTime Support
Not all mobile carriers are liberal enough to give your iOS device FaceTime support. There are a few who have some reservations (even as this is the 21st century) for FaceTime and don’t allow this facility.
You can check wireless carrier support and features for iPhone in the United States and Canada.
Check Your Internet Connections
You are in hurry to chat with your loved ones, and you clean forget to connect your phone with internet – whether it is your 3G or 4G data or Wi-fi internet at home or office.
You need to ensure that your iPhone or iPad is connected with a strong internet connection as FaceTime requires a seamless connection.
Is FaceTime over cellular is enabled on your iPhone/iPad?
People like me love to use Wi-fi internet for FaceTime and app updates. The reason is simple: the two things eat up my data. This means such users keep their FaceTime over cellular disabled.
And when your device is not connected with Wi-fi, you need to check if FaceTime over cellular is enabled on your iPhone or iPad.
Turn on FaceTime
FaceTime is something that you use once in a week, especially when you are away from your loved ones. At least I use FaceTime when I am not with my family.
For whatever reason, you may have turned it off. It is better to check if you have turned FaceTime on before you make audio or video calls.
Turn FaceTime On and Off
If your FaceTime is ON and you have problems, simply turn it off once and then turn FaceTime ON again.
Sign out/sign in your Apple ID
Your FaceTime is using either your phone number or Apple ID, and if FaceTime is not working properly, you should sign out and then sign in your Apple ID. Moreover, you should also disable and enable FaceTime on your device:
Step #1: Launch Settings → FaceTime.
Step #2: Toggle FaceTime Off.
Step #3: After a few seconds, toggle FaceTime ON.
Once FaceTime is activated, you can see Apple ID field; simply tap on it. When you see your Apple ID, tap on it.
Here you can Sign Out from your Apple ID and then again Sign In.
Check iOS Restrictions on your device
Have you set restrictions on FaceTime? Many users do this just to ensure that kids do not play around the FaceTime. If this is the case, go to Settings → General → Restrictions and check Camera and FaceTime options.
Also Check: How to Reset Restrictions Passcode on iPhone
Check the number or address
Make sure that you have entered correct contact number or email address of the person with whom you want to do FaceTime calls.
Set date and time preferences right
If date and time preferences are not set right, your iPhone or iPad begins to behave weirdly. Go to Settings → General → Date & Time. Make sure that Date & Time are set automatically.
Reboot the device
simply press and hold power and home button simultaneously for ten odd seconds. When Apple logo appears, release the buttons. iPhone 7 and later users can explore this guide to restart their device.
- How to Force Restart iPhone 8 and iPhone 8 Plus
- Restart or Reboot iPhone X and iPhone 8, 8 Plus
- How to Restart iPhone or iPad Without Home Button and Power Button
- How to Force Restart or Reboot iPhone 7 and iPhone 7 Plus
Also Check: How to Fix iPhone Stuck on Apple Logo
Update your device to the latest iOS software version
Always keep your iPhone or iPad updated to the latest iOS software version. Sometimes, your FaceTime audio is not compatible with some iOS versions. Go to Settings → General → Software Update.
Then install the latest software version on your device. This will fix some bugs and other petty issues on your phone or iPad.
Check Device Compatibility
Normally the latest devices are likely to be compatible with FaceTime over cellular data, but when FaceTime was launched (back in 2010), this feature was available in some selected devices. So you need to check device compatibility.
Turn Airplane mode ON
If your network connections are not working properly, you need to toggle Airplane mode ON and OFF. Simple swipe up from the bottom of your iOS device screen and turn on Airplane mode; after a couple of seconds, turn it off. Or go to Settings → Airplane Mode.
Reset all Settings
Many users have confirmed on Apple Forums that after resetting all Settings, FaceTime begins to work normally on iPhone and iPad. So to resolve FaceTime not working on iPhone issue, go to Settings → General → Reset → Reset All Settings.
Contact Apple if nothing else works
If all the above solutions fail to deliver results, you have got only one option: contact Apple Support. The experts sitting there may ask you to restore your device to factory settings. They may offer other technical solutions to solve the FaceTime issue.
- How to Record FaceTime Video Calls on iPhone and Mac
- How to Block FaceTime Calls and Message on iPhone or iPad
- How to Take Live Photos from FaceTime Call on iPhone and iPad
- How to Take Live Photos from FaceTime Call on Mac