For any iPhone or iPad user, iTunes is a strong link that not only connects your iOS device with Mac or Windows computer but also helps you secure your data in turbulent times. Given this extraordinary value of iTunes, it is really heartbreaking to see iTunes not recognizing iPhone, iPad or iPad on Windows or Mac.
There are many instances when users have to sync their iPhones or iPads with computer; in a day, you may be using iTunes for several common tasks like taking backup of iPhone or iPad, restoring iPhone from backup, setting up any songs as iPhone ringtone or while fixing some issues like iPhone disabled. When iTunes not detecting your iPhone or iPad, all your important tasks are stopped. Your immediate action should be to fix iPhone not showing up in iTunes issue.
How to Fix iTunes Not Recognizing iPhone, iPad, or iPod Issue
Users have complained about an unknown error or a ‘0xE’ error when iTunes doesn’t recognize iPhone or iPad. Follow the steps given below and then connect your device with your computer again.
Step #1: You need to have the latest version of iTunes compatible with your computer.
Step #2: You should also check that your Mac or Windows computer have the latest software.
Step #3: Ensure that your iOS device is turned on.
Step #4: When you see ‘Trust this computer’ pop-up on your iPhone or iPad, unlock your device and tap Trust.
Step #5: If you have plugged any other USB accessories in computer, remove them but keep your device connected. Use different USB ports to check if one works; you can also change Charging cable.
Step #6: Restart your computer as well as iOS device.
Step #7: In case iTunes doesn’t recognize iPhone in Windows 10, you can change your computer. If the problem persists, you need to contact Apple Support.
Mac users and Windows owners can perform different methods on their computers if iPhone not showing in iTunes.
Also Check: Accessory Not Certified Issue on iPhone or iPad
How to Fix iTunes Not Detecting iPhone, iPad, or iPod in Mac
Step #1: On your Mac keyboard, hold down the Option key, click on Apple menu, and then select System Information or System Report.
Step #2: Click on USB from the left side menu.
Step #3: When you see your iPhone, iPad, or iPod under USB Device Tree, uninstall third-party security software.
How to Fix iTunes Won’t Recognize Your iPhone in Windows 10, 8 or 7
The method given below is tested on my Windows 10 computer, and therefore, you are rest assured about its results.
You may take following steps to reinstall Apple Mobile Device USB driver.
Step #1: First off, disconnect your iOS device from your Windows computer.
Step #2: After a few seconds, connect the device again; if iTunes flashes, close it.
Step #3: Next, press the Windows and R key on your keyboard; this will launch the Run command on your computer.
Step #4: In the Run window, type:
%ProgramFiles%\Common Files\Apple\Mobile Device Support\Drivers
Step #5: Now tap on OK.
Step #6: Then you need to right-click on the usbaapl64.inf or usbaapl.inf file and select Install.
There might be other files that start with usbaapl64 or usbaapl. Don’t forget to install the file that ends in .inf. In case you have any doubt about installing a file, right-click a blank area in the File Explorer window, and click View, and then click Details to get the correct file type. You want to install the Setup Information file.
Step #7: Here, you need to disconnect your iOS device from the computer, and then restart your computer.
Step #8: Finally, connect your device again and launch iTunes.
If the problem persists and your device is not recognized yet:
Check Device Manager to ensure if the Apple Mobile Device USB driver is installed. Open the Device Manager by following the steps given below:
Step #1: Open Run command by pressing the Windows and R key on your Windows computer.
Step #2: Now type devmgmt.msc in the Run window and click OK.
This should open Device Manager on your computer.
Step #3: Here, find and expand the Universal Serial Bus controllers section.
Step #4: Check the Apple Mobile Device USB driver.
In case Apple Mobile Device USB Driver is not seen or it shows Unknown Device:
Use a different USB cable and connect your iOS device to your computer.
Or you can connect your device to a different computer. If the issue is not resolved, you should contact Apple Support.
If you find an error symbol along with Apple Mobile Device USB Driver
If you find ,, or after the Apple Mobile Device USB Driver, follow the steps given below:
- Restart AMDS Service
Step #1: Close iTunes and disconnect your iOS device you are trying to connect.
Step #2: Press the Windows logo key and R key on your keyboard to launch the command prompt.
Step #3: Enter
services.msc and then click on Ok.
Step #4: Next, Right-click on Apple Mobile Device Service and click on Properties.
Step #5: Now, Select the Startup type Automatic from the Popup menu.
Step #6: Up Next, Click on Stop button and then click on Start button.
Step #7: Click on Ok and restart your computer.
- If you are using any third-party security software, you need to check the functionality of the software and then restart your computer.
- Try to install the usbaapl64.inf or usbaapl.inf file again by following above-mentioned steps.
This situation thwarts all your plans to make the most of iTunes; you are left with no option but to find the solutions. Well, you don’t have to untangle Google’s intricate web. Simply go through this information and get to know what to do when iTunes not detecting iPhone, iPad, or iPod.