For any iPhone or iPad user, iTunes is a strong link that not only connects your iOS device with Mac or Windows computer, but also helps you secure your data in turbulent times. There are many instances when users have to sync their iPhones or iPads with computer; in a day, you may be using iTunes for several common tasks like downloading apps or deleting the useless apps. Barring such trivial chores, iTunes plays an important role to backup your iPhone and iPad; when your iPhone or iPad is not charging; when you want to backup your Apple Watch; and to restore iPhone or iPad from iTunes and iCloud backup.
Given this extraordinary value of iTunes, it is really a heartbreaking situation when iTunes doesn’t recognize your iPhone, iPad, or iPod. This situation thwarts all your plans to make the most of iTunes; you are left with no option but to find the solutions. Well, you don’t have to untangle Google’s intricate web. Simply go through this information and get to know what to do when iPad, iPod or iPhone not showing up in iTunes.
How to Resolve ‘iTunes Doesn’t Recognize iPhone, iPad, or iPod’ Issue
Users have complained about an unknown error or an ‘0xE’ error when iTunes fails to recognize their iOS devices. Follow the steps given below and then connect your device with your computer again.
Step #1: You need to have the latest version of iTunes compatible with your computer.
Step #2: You should also check that your Mac or Windows computer have the latest software.
Step #3: Ensure that your iOS device is turned on.
Step #4: When you see ‘Trust this computer’ pop-up on your iPhone or iPad, unlock your device and tap Trust.
Step #5: If you have plugged any other USB accessories in computer, remove them but keep your device connected. Use different USB ports to check if one works; you can also change Charging cable.
Step #6: Restart your computer as well as iOS device.
Step #7: In case iTunes doesn’t recognize iPhone in Windows 10, you can change your computer. If the problem persists, you need to contact Apple Support.
Mac users and Windows owners can perform different methods on their computers if iPhone not showing up in iTunes.
How to Resolve iTunes Doesn’t Recognize iPhone, iPad, or iPod in Mac
Step #1: On your Mac keyboard, hold down the Option key, click on Apple menu, and then select System Information or System Report.
Step #2: Click on USB from the left side menu.
Step #3: When you see your iPhone, iPad, or iPod under USB Device Tree, uninstall third-party security software. If you don’t see your device, you should contact Apple Support.
How to Fix ‘iPhone Not Showing up in iTunes Windows 10’ Issue
Users may use different versions of Windows, and hence, there is a little difference between the procedure to fix ‘iPhone or iPad that doesn’t show up in iTunes’ issue.
Step #1: First off, you need to launch Device Manager on your Windows computer.
On Windows 10
Click on search box from the bottom left corner, type Device Manager, and then hit Enter. Search Apple Mobile Device USB Driver in the list of Universal Serial Bus Controllers.
From your computer screen’s right edge, swipe in; tap on Search and then enter Device Manager, and tap on Device Manager. You may be prompted to type in your password. You should now search Apple Mobile Device USB Driver in the list under Universal Serial Bus Controllers.
Click Start → Control Panel → Hardware and Sound → Device Manager.
You may be asked to enter your password; next, search Apple Mobile Device USB Driver in the list under Universal Serial Bus Controllers.
Step #2: Even though you are not able to locate Apple driver, follow the steps given below.
When you don’t see symbols next to Apple Mobile Device USB Driver
If you can’t see ,, or by the Apple Mobile Device USB Driver, you need to check for third-party software conflicts. If you need any more help, restart Apple Mobile Device Service or contact Apple Support.
When you see a down arrow
In case you see beside Apple Mobile Device USB Driver, right-click the driver and select Enable from the shortcut menu. Next, if you still need help, contact Apple Support.
When you see an exclamation or question mark
In case you see or by the Apple Mobile Device USB Driver, you should right click the entry and then manually update Apple Mobile Device USB Driver.
When you don’t see Apple Mobile Device USB Driver
Step #1: First, disconnect your device from the computer.
Step #2: Save a screenshot by simultaneously pressing Home button and sleep/wake button of the device. The device screen will flash for a split second.
Step #3: Connect your device with the computer again.
Step #4: If you see any of the below mentioned sections in Device Manager, you should expand them:
- Imaging Devices
- Other Devices
- Portable Devices
- Universal Serial Bus Controllers
Next, check the entry that identifies the device as a camera. You should see ‘Apple iPhone’, ‘Apple iPad’ or ‘Apple iPod’. You need to right click the device entry and then manually update Apple Mobile Device USB Driver.
If Unknown Device is seen, follow the steps given below:
Step #1: First, right click the Unknown Device entry.
Step #2: Select Properties from shortcut menu and click Details tab.
Step #3: Choose Hardware IDs from the drop-down menu.
Step #4: If the ID doesn’t start with USB\VID_0000&PID_0000, you should go to Device Manager and right click on Unknown Device entry; next, you need to manually update the Apple Mobile Device USB Driver.
Step #5: In case the ID starts with USB\VID_0000&PID_0000, you can go ahead and follow the steps given further.
Step #6: Just disconnect your device and remove all USB devices from your computer.
Step #7: Power off your computer and then switch it on.
Step #8: Connect the device again; test each USB port for around 30 seconds to check if the device is identified.
Step #9: If you have 30-pin-to-USB or Lightning-Connector-to-USB cable, use it to test.
Need any help now? Contact Apple Support.
How to manually update the Apple Mobile Device USB Driver
If you have performed right click any entry in the Device Manager, you will land on the Apple Mobile Device USB Driver section. Now you need to follow the steps below:
Step #1: Select Update Driver Software.
Step #2: Choose ‘Browse my computer for driver software’.
Step #3: Choose ‘Let me pick from a list of device drivers on my computer’.
Step #4: Now click Have Disk button. In the absence of this option, you can select a device category like Mobile Phone or Storage Device, if it is listed.
Step #5: Click Next; you may see Have Disk button.
Step #6: Click on Browse button and locate the path: C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers.
Step #7: You need to double-click ‘usbaapl’ file. If you are using 64-bit Windows version, this file will be labelled ‘usbaapl64’. In case you don’t see ‘usbaapl64’ here or if there isn’t a Drivers folder, check C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers.
Step #8: Click Open in the Have Disk window, and then click Next; and then Finish.
Step #9: The driver will be installed by Windows; click ‘Continue Anyway’ if you see a message that the software you are installing ‘has not passed Windows logo testing’. Check this Microsoft article and get help with other common errors and error-code numbers.
Step #10: Launch iTunes to ensure that iTunes detects your device. If iTunes fails to recognize your device, you need to restart Apple Mobile Device Service.
It is done!
After following this complete guide, iTunes should probably recognize your iPhone, iPad, or iPod. In case all your efforts go in vain, you can contact Apple Support.