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Connection Errors in Mail app can annoy you as the app is still used by large swathes of iPhone and iPad users on their devices. Sometimes, the app fails to send or receive emails on your iPhone or iPad. Basically, it is a “Cannot get Mail the Connection to the server failed” error that causes all troubles in the Mail app. Users have also faced ‘server not responding’ and ‘Username or password incorrect’ errors in Mail app on iPhone or iPad. Have you ever faced such issue on your Mail app? Here are some solutions to troubleshoot Connection Errors in Mail on iPhone or iPad in iOS 11.
Note that the Apple Mail app in your iPhone and iPad is one of the most useful apps to communicate with others; normally, users like to send and receive documents through emails. Moreover, Mail app is the way you share serious stuff with others. But like other iPhone or iPad apps, Mail app comes with its own demerits. And when you find any demerit, you need to take it as an issue to resolve.
How to Fix Connection Errors in Mail on iPhone or iPad in iOS 11 Issue
Update iPhone to the latest iOS software
Connection errors in Mail were first spotted when users updated their devices to iOS 11. And therefore, a software update can solve the issue.
Step #1: Open Settings on your iPhone or iPad.
Step #2: Tap on General.
Step #3: Next, tap on Software Update and then download/install the latest update.
Your iPhone or iPad will restart automatically, and the bug will be fixed.
Force Quit Mail and Restart iOS device
You can follow both or one of the solutions on your iPhone or iPad.
Your iPhone X doesn’t have physical home button, and therefore, it takes a different method to force quit app on iPhone X.
On your iPhone 8, 8 Plus and other iPhones:
Step #1: Double tap on Home button.
Step #2: You can see app switcher with all running apps overlapping each other on your phone screen.
Step #3: Swipe up Mail app from the list and the app will be force closed.
If you don’t want to use physical home button, you can also use virtual home button on your iPhones. Virtual home button is quite useful when your iPhone’s home button is not working or is unresponsive.
To restart your iPhone, follow our guides on how to force restart or reboot iPhone X, iPhone 8, iPhone 7 and others.
Make Sure Internet Connection is Running Smooth
Your Mail app requires a strong internet connection; if yours is facing some hiccups, the app cannot load mails properly. If you have set Fetch New Data as Automatically, there won’t be much trouble; but if you have selected the option as Hourly, Every 30 Minutes, or Every 15 Minutes, you will receive a number of mails at the same time. And this will cause troubles.
Step #1: Launch Settings on your iPhone/iPad.
Step #2: Ensure that Airplane Mode is OFF.
Step #3: Now tap on Cellular.
Step #4: Check that Cellular Data is ON.
Alternatively, you can connect your iOS device with a Wi-fi network. It has been noticed that Cellular Data gives weak signals; this can cause connection error. To send and receive mails, switch to Wi-fi network, and then come back to your cellular data.
Delete the Problematic Mail Account and Re-add it
Apple offers you some mail clients you can configure on your iPhone or iPad without much hassle. If yours is one these email accounts, you can delete that and re-add the same account after some time. If your mail client has made some changes and they are not included in your account, your Mail app cannot work efficiently.
Step #1: Open Settings.
Step #2: Now tap on Accounts & Passwords.
Step #3: Next, you need to tap on email account that has some connection errors.
Step #4: Then tap on Delete Account twice.
Step #5: Tap on Add Account.
Step #6: Here, you are required to tap on account type you want to add.
Step #7: Follow on-screen instructions; enter your username and password and re-configure the email account.
Also Check: How to Add Email Account in iOS 11
Configure your account manually
If you have restored your iPhone from a backup recently, your standard Mail client may show abnormal behaviour. Normally, users are asked to re-enter password for that mail account. Barring a few exceptions of some optional password fields for mail servers that send mail, Apple has disabled users to enter emails passwords and other settings for common email accounts after recent updates.
However, if you configure an email account using ‘Other’ services with a custom domain, you should check the account settings and make sure no password fields are empty. If any password field is left blank, enter your password. This step is required whenever you change the password for that account.
Step #1: Go to Settings.
Step #2: Tap on Accounts & Passwords.
Step #3: Tap on the account that has connection issue.
Step #4: Tap on the email address for that account.
Step #5: Type in any missing password.
If you are using the ‘Other’ mail services on your iPhone or iPad, you should better check the mail provider’s website and FAQ to get details of configuring POP and IMAP accounts manually. Google is your best bet to run a check with your email provider’s name (like Comcast) and then keywords or phrases mail setup iPhone iPad to get the results. In the search results, check names of incoming and outgoing mail servers and port numbers, authentication protocols, and if mail server uses Secure Socket Layers (SSL) in case you need to enter this information.
Contact your email provider
In the last resort, you can contact your email provider or system administrator if you fail to fix email connection error on your iPhone or iPad. If you are using an account provided by hosting company, contact them directly. If the account you have configured is given by your company, you can contact to a system administrator or seek IT help.
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